The Caring Conversations Project is an independent, founder-led New Zealand initiative creating practical resources and information for individuals, families and health professionals.

This page explains how we collect and protect personal information, along with the terms that apply when you use this website or purchase, download or share our resources.

Privacy Policy:

The Caring Conversations Project may collect personal information when you:

• Subscribe to The Caring Conversation newsletter.

• Complete a contact, feedback or contribution form.

• Purchase or download a resource.

• Make a financial contribution to the Project.

• Register your interest in a project, event or future resource.

• Communicate with us by email or through social media.

• Voluntarily share feedback, experiences or other information.

Information we collect:

This information may include your name, email address, contact details, order information, messages, preferences and any other information you choose to provide. Our website and service providers may also collect limited technical information, such as your browser, device, IP address, pages visited and website usage data.

Please do not submit confidential medical information, detailed health records or information about another person unless we have specifically invited you to do so and explained how it will be managed.

We collect and use personal information where reasonably necessary to:

• Respond to enquiries.

• Process purchases and deliver resources.

• Manage newsletter subscriptions.

• Provide Project news and updates where consent has been given.

• Improve our website, resources and communications.

• Understand which information and resources are useful to our community.

• Manage contributions, feedback and expressions of interest.

• Meet our legal, financial and administrative responsibilities.

• Protect the security and integrity of the website and Project.

Why we collect information:

Providing information is voluntary. However, if required information is not supplied, we may be unable to respond to an enquiry, process an order or provide the requested resource.

You will only be added to The Caring Conversation newsletter or promotional email list when you have chosen to subscribe.

Purchasing or downloading a resource, making a contribution or contacting the Project does not automatically subscribe you to marketing emails.

You can unsubscribe at any time by using the link included in our emails or by contacting us. Transactional messages relating to an order, download or enquiry may still be sent where necessary.

Newsletter and email communication:

Information may be stored or processed through trusted service providers used to operate the Project, including website hosting, email communication, payment processing, file storage, analytics and administration services.

Some providers may store or process information outside New Zealand. We take reasonable steps to use reputable services and protect the information entrusted to us.

Personal information may be accessed by the Project founder and authorised administrative support where necessary. Anyone given access is expected to keep that information confidential.

We do not sell or rent personal information.

How information is stored and shared:

Information may be shared:

• With service providers that help operate the website or deliver a requested service.

• When you have authorised us to do so.

• When required or permitted by New Zealand law.

• When reasonably necessary to protect the rights, safety or security of the Project or another person.

Payment information is processed through the payment provider available at checkout. The Caring Conversations Project does not directly receive or store your complete card details.

This website uses cookies and similar technologies. Cookies are small pieces of information stored in your browser that help websites function and remember certain information.

We may use:

• Essential cookies to support necessary website functions, including security, navigation, checkout and shopping-cart features.

• Analytics cookies to understand how visitors use the website and help us improve its content, resources and overall experience.

• Third-party cookies where features or content from external services, such as payment providers, videos or social-media platforms, are used.

When you visit the website, you may be given the option to accept, decline or manage non-essential cookies. Essential cookies may still be used because they are required for the website to operate correctly.

You can review or change your cookie preferences through the website’s cookie settings where available. You can also control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website, including checkout or embedded content, function.

Information collected through analytics is used to understand general website activity and improve the Caring Conversations Project. It is not used by the Project to personally identify you wherever this can reasonably be avoided.

Cookies and website analytics:

Keeping information secure:

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These steps include appropriate account security, restricted access and the use of established service providers.

No internet service can guarantee complete security. If a privacy breach occurs that is likely to cause serious harm, we will follow our obligations under the Privacy Act 2020.

How long information is kept:

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, or to meet legal, tax, accounting and administrative obligations.

Information that is no longer required will be securely deleted, anonymised or destroyed where reasonably practicable.

Accessing or correcting your information:

You may ask to access the personal information we hold about you or request that it be corrected.

You may also ask us to delete information. We will consider the request and remove information where reasonably practicable, subject to any information we are required to retain for legal, financial or administrative reasons.

The Privacy Officer for the Caring Conversations Project is:

Roxie Sawtell
The Caring Conversations Project
Hamilton, New Zealand
Email: roxie@thecaringconversationsproject.com

If you have a privacy question or concern, please contact us first so we can try to resolve it. You may also contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.

Privacy contact: